Callcenter Supply answers your phone and your website with an AI that takes the order. Then it runs that order through your yard: picked, loaded, routed, delivered and signed for, with every van on a map.
For merchants selling timber, plasterboard and tools.
08:02 the phone ringsAnswered on the first ring.
| Qty | Item | Line |
|---|---|---|
| 12 | Treated joist 47 × 150, 3.6 m | 174.00 |
| 40 | Plasterboard 12.5 mm, 2400 × 1200 | 392.00 |
| 2 | Drywall screws 3.5 × 38, box of 1000 | 17.98 |
| 1 | Makita 18V combi drill, 2 × 5Ah kit | 239.99 |
| Delivery, LA4 | 25.00 |
Most systems do one part: a phone line, a route planner, a tracker. This is the whole run, and each part knows what the last one did. Here is Dave's order from the docket above.
An AI picks up on the first ring, on the phone and on your website. It talks like your best counter hand: "six by two" is the 47 by 150 joist, "twelve mil board" is plasterboard and needs drywall screws, and a drill is body only or a kit with batteries. It reads the total back before anything is placed.
The drywall ones. Two boxes, and send it with the board.
Two boxes of the drywall screws, going with the plasterboard to the Hendersons' on Wednesday.
The order is on the pickers' phone the moment it's placed, with the items in the order your yard is walked: timber, plasterboard, bagged, then the tool counter. Big tick boxes, the cutting list where there is one, and nothing from the office in the way.
Timber
Plasterboard
Tools and fixings
It knows what every order weighs and how much room it takes, and what each of your vans can carry. One click plans the day: the fewest vans, the drops in driving order, how many drivers, the miles and the fuel.
The driver picks their van in the app and gets the drops in order, with turn-by-turn directions spoken aloud. At the door: who took it in, a photo, a signature. Delivered only unlocks when the van is actually there.
The customer has their own page for orders, quotes and tracking, and can order the same again in a tap. A return becomes a credit note. And on Monday you get the week in your own numbers.
Six kinds of people touch an order. Each gets their own way in, and none of them needs training on the rest.
We don't quote a saving we can't know. Count the calls your counter takes in a day and how long each one is; we'll work the rest out with you, and the weekly report shows whether it held.
From your supplier's website, a spreadsheet, or typed. Usually a day.
They flag what's wrong, and it learns your names for things, your rules and your delivery areas.
Your number forwards to it, or it takes the overflow and the after-hours calls first.
It runs under your company's name, with your greeting and a voice you choose. Priced by call volume.
Try to catch it out. Order something, change your mind, ask where a delivery is, plan a deck.